We’ve dedicated an enormous and gratifying amount of energy into building software and marketing solutions for our credit union clients over the years. These solutions are creative, exciting and on the leading edge of emerging digital technology and online trends.
Equally as exciting is how steadily we are growing. Our client base continues to expand across Canada and into the United States. Our partnerships with key players are forming in ways that will allow us to deliver increasingly comprehensive, customized solutions to FIs of every size and asset base. This is a very exciting time in our journey as a company.
So how do we continue to grow at such a dynamic pace while at the same time keeping our our promise to help credit unions grow? How do we ensure that our clients’ needs remain at the centre of every goal, project, campaign and business solution?
It starts with dedicating one of the finest members of our team to ensuring that client care stays at the forefront of our brand promise. Each and every day. We’re happy to announce that Isaac Prusky, a member of our team since 2007, has taken on this important role for us. To no one’s surprise, he is doing a great job.
He doesn’t work alone, of course. He’s supported by everyone from our office staff to our CEO. Along with the rest of the team, Isaac endeavours to live by our client care code of conduct to:
- show respect
- be honest and accountable
- demonstrate empathy and understanding
- listen attentively
- respond positively
- consistently deliver on promises
Some of the tasks he manages with our team include:
- daily communication with our clients by phone, email or Skype
- quarterbacking maintenance and other requests
- communicating requests/concerns to the appropriate thirdstream team member
- providing clients with updates and information as required
- following up with clients until the request has been completed
The roots of our journey as a company lie in the relationships we have with our credit union clients. Our continued success depends on maintaining, nurturing and evolving these relationships. Our renewed dedication to client care is one small but significant way to ensure that we continue to meet our clients’ expectations and needs. Each and every day.